Cancellation policy
- Penalties will be calculated from the day the guest notifies you of the cancellation of the contract.
-
"%" is the ratio of the penalty fee to the basic accommodation fee.
- If the number of contract days is shortened, a penalty fee of one day (first day) will be collected regardless of the number of days shortened.
- If the contract is canceled for part of a group (15 or more people), 10% of the number of guests (fraction may not apply) 10 days before the stay (if the application is accepted after that date, the date of acceptance) No penalty will be charged for the number of people who meet the above criteria (rounded up).
General (up to 14 people) cancellation fee
- No-show
- 100% of the price
- On the day
- 80% of the price
- The day before
- 50% of the price
- 7 days ago
- 30% of the price
- 20 days ago
- free
Group (15-99 people) cancellation fee
- No-show
- 100% of the price
- On the day
- 80% of the price
- The day before
- 50% of the price
- 7 days ago
- 30% of the price
- 20 days ago
- free
Group (100 people or more) cancellation fee
- No-show
- 100% of the price
- On the day
- 100% of the price
- The day before
- 80% of the price
- 7 days ago
- 30% of the price
- 20 days ago
- 10% of the price