Facility information

It will be on the side of "Fureai Animal Kingdom".

Reception time

9:00～17:00

Services are also available at the Wellness Resort "ASO KENKO NO MORI" entrance and at the accommodation front desk.

Reception time

24 hours available

• Check-out and check-in procedures are busy from 9:00 to 10:00 and 16:00 to 17:00, so it may take some time. Thank you for your understanding.

Wheelchair rental is free. The wheelchair is self-propelled (a type that the user operates by himself).
We have two reception desks where you can borrow and return items, so please feel free to let us know if you need them.

Rental/return location

General information, accommodation front

• When renting, we ask you to write your name, address, and mobile phone number. Also, the number of seats is limited. Please note.

When renting a stroller, we require a rental fee of 300 yen and a deposit of 700 yen, totaling 1,000 yen.
The deposit will be refunded when you return the stroller. You can borrow and return items at two reception desks.

Rental/return location

General information, accommodation front

• When renting, we ask you to write your name, address, and mobile phone number. Please note that the number of seats is limited.

We are accepting deposits of found items found within Aso Farmland.
We may have to keep your lost or forgotten items.
Please contact your nearest facility or staff.

A tour bus operates within the Village Zone area.
When boarding, please tell the driver your room number.

Operating hours

Runs approximately every 10 to 15 minutes from 6:00 to 10:00, 16:00 (4 p.m.) to 23:00 (11 p.m.)

• Service may be suspended depending on the situation.

There is a 24-hour coin laundry on the first floor of the observation deck.

business hours

Available 24 hours

• Detergent is sold at the front desk.